At General Hydroponics, we stand behind the science and integrity of our formulas. We want
you to grow with total peace of mind, knowing that the nutrients you feed your plants are potent,
stable, and effective.
Our Promise to Growers,
We guarantee our liquid nutrients for a full one-year from the date of purchase.
If your product fails to meet our quality standards within this window, we will provide a one-time
replacement of the specific formula at no cost to you.
What This Guarantee Covers
● Formula Stability: Significant separation or "fall out" (solutes dropping out of solution)
that cannot be resolved by standard shaking.
● Contamination: Any signs of microbial growth or mold resulting from the manufacturing
process.
● Packaging Integrity: Defective seals or bottles that compromise the liquid’s shelf life
upon arrival.
Terms & Conditions
Two year shelf life from the manufacturer date. To ensure the longevity of your liquid nutrients,
this guarantee is subject to the following "Best Practice" storage requirements:
1. 2. 3. Temperature Control: Products must be stored in a cool, dry place (ideally between
45°F and 85°F). Exposure to freezing temperatures or extreme heat voids the
guarantee.
Light Exposure: Bottles should be kept out of direct, prolonged sunlight to prevent
nutrient degradation.
Contamination Prevention: Use clean measuring tools. Pouring used nutrients back
into the original bottle or introducing tap water into the concentrate will void the
guarantee.
How to Make a Claim
If you suspect your nutrient has lost its efficacy or has compromised stability:
● Contact us at info@genhydro.com with your order number and or receipt.
● Provide a photo of the batch code (usually found on the bottom or neck of the bottle).
● Describe the issue (e.g., "heavy sediment that won't dissolve" or "unusual odor").
Note: Many of our liquid nutrients contain concentrated salts, a small amount of "crusting"
around the cap is normal and does not affect the quality of the solution inside.
